Terms & Conditions

We operate within the Phamily Enterprise group. Our five clinics operate under the Clinical Wellness and Beauty brand and provide two kinds of service in-clinic: nurse-supervised clinical foot and nail care and aesthetic services such as nails and lashes. Grey Bruce Mobile Foot Care is our home-care program, delivering the same nurse-supervised clinical foot and nail care in clients’ homes.

Our five clinics operate across Grey-Bruce — Angelic (Port Elgin), Aloha (Kincardine), Atlantis (Southampton), Athena (Hanover), and Accent (Walkerton) — and are part of Phamily Enterprise. We have served the Grey-Bruce community since our first location, Angelic in Port Elgin, opened in 2015. In these Terms and this Privacy Policy, “we,” “us,” and “our” refer to the Phamily Enterprise business that operates the location where you receive your service. The specific company responsible for your service and your information is available from us on request.

“Clinical services” means the nurse-supervised clinical foot and nail care we provide, whether at a Clinical Wellness and Beauty clinic or at home through the Grey Bruce Mobile Foot Care home-care program. “Aesthetic services” means the nail, lash, and related beauty services provided at our Clinical Wellness and Beauty clinics. “Personal Health Information” (PHI) has the meaning given in Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and is addressed in the Privacy Policy below.

Appointments may be booked online through our website, by phone, or in person. Each clinic — and our home-care program — has its own phone number:

• Angelic — Port Elgin: 519-389-6868
• Aloha — Kincardine: 519-396-5788
• Atlantis — Southampton: 519-483-8688
• Athena — Hanover: 519-506-8686
• Accent — Walkerton: 519-507-3888
• Grey Bruce Mobile Foot Care (home care): 226-840-0665

For in-clinic services, contact your chosen location. For home visits, contact Grey Bruce Mobile Foot Care. When you book, you are responsible for providing accurate contact information and for any health or allergy information relevant to your service (see Section 11). Our key terms — including cancellation, deposit, no-refund, and our PHIPA privacy statement — are posted in-clinic and made available with your booking confirmation.

If you arrive late, we will do our best to accommodate you, but your service may need to be shortened to avoid affecting other clients, or rescheduled, at our discretion. If you arrive so late that the service can no longer reasonably be performed, it may be treated as a no-show under Section 4.

We do not charge a cancellation fee. We do ask for reasonable notice so we can offer the time to another client.

• A “no-show” means you do not attend a booked appointment and did not cancel.
• A “late cancellation” means you cancel with less than 24 hours’ notice.

We apply a three-strike policy. After a third no-show, we may, at our discretion, either (a) require a deposit of 50% of the booked service price before your next appointment, applied to the cost of that service; or (b) decline to accept future bookings. We will let you know which applies.

Any required deposit is a reasonable estimate of the loss from a missed appointment, is disclosed to you at the time you book the next appointment, and is applied to the cost of your service when you attend. We may consider genuine medical emergencies on a case-by-case basis.

Where a deposit is required (including under Section 4), the deposit is applied toward the cost of your booked service. Deposits are non-refundable if you no-show or cancel late.

Prices are as posted or quoted at the time of service and may change. Payment is due at the time of service unless otherwise agreed. We accept the payment methods offered at each location.

For clinical foot care, we can provide a receipt suitable for submission to your extended health or insurance plan, but we do not bill insurers directly. Payment is due at the time of service regardless of your coverage or any reimbursement you may receive, and it is your responsibility to confirm what your plan covers.

We do not provide refunds on completed services — this includes nail services, lash services, and clinical foot and nail care. Concerns about a completed service are handled through our fix and redo policies (Sections 8 and 9) rather than by refund.

Nothing in this section limits any rights you have that cannot be waived under the Consumer Protection Act, 2002 (Ontario) or other applicable law. In particular, if a service is not performed with reasonable care and skill, or is not as described, your statutory remedies remain available.

If a nail issue results from a genuine application problem, we will provide a one-time free fix within 3 days of your original service. This does not cover normal wear, damage caused by aftercare or daily activity, or a change of mind. Free fixes are not ongoing touch-ups, and we reserve the right to decline repeat fix requests.

If lashes fall off within the first 3 days after your set, we will provide a free fix. Otherwise, additional lash work is charged as a weekly fill.

• Fill pricing is calculated from the date of your original lash set, not from the date of any fix.
• On a weekly fill, we make your lashes as full as a new set.
• Lash loss caused by aftercare — getting them wet too soon, exposure to oils, rubbing, picking, or similar — is not covered and will be charged as a fill.

Clinical foot and nail care — whether delivered at a Clinical Wellness and Beauty clinic or at home through the Grey Bruce Mobile Foot Care home-care program — is provided by our Foot Care Nurses and clinical team, under the clinical oversight of our Lead Foot Care Nurse. Clinical services are provided within the scope of practice permitted under Ontario law and College of Nurses of Ontario standards.

Clinical foot care supports foot and nail health but is not a substitute for diagnosis or treatment by a physician or other primary care provider. If you have an urgent medical concern (for example, signs of infection, a wound that is not healing, sudden pain, or loss of sensation), seek medical attention promptly. We may recommend that you see your physician or a specialist, and we may decline or postpone a service where it is not clinically appropriate (see Sections 11 and 12).

You are responsible for disclosing relevant health information before your service. This includes allergies (including adhesive, latex, or product sensitivities for aesthetic services) and, for clinical services, medical conditions and medications relevant to foot care — for example diabetes, circulation problems, neuropathy, or blood-thinning medication.

For aesthetic services such as lash application, a patch test may be recommended or required. Failing to disclose relevant information may affect our ability to provide a service safely, and we are not responsible for reactions or complications arising from information that was not disclosed. If your health information changes, please tell us before your next appointment.

We provide aftercare instructions at or after your service. Following them is important to your results and safety and is relevant to our fix and redo policies (Sections 8 and 9); we can provide these instructions on request before your service.

We may refuse, postpone, or discontinue any service where, in our judgment, it is not safe or appropriate to proceed — including on health or clinical grounds, where a contraindication exists, where required disclosures have not been made, or in the case of abusive, threatening, or inappropriate behaviour. For clinical services, we may decline a service and refer you to your physician or another provider where that is the appropriate course of care.

Services for clients under the age of majority require the consent of a parent or legal guardian, and we may require a guardian to be present. For clinical services, a minor’s capacity to consent and the handling of their health information are addressed in accordance with PHIPA. Where a minor is capable of consenting to their own care, we assess and document capacity under PHIPA; where a capable minor and a guardian give conflicting directions, we act in accordance with the law and the minor’s best interests.

We may, from time to time, take photos or video in our clinics for marketing or social media. We will only use images that identify you as a client with your consent, which you may give or decline separately, and which you may withdraw at any time. Consent to marketing photography is never required to receive a service.

This is separate from clinical photography. Before-and-after foot photos and any images taken as part of clinical foot care are Personal Health Information and are collected, used, and stored only for your care and clinical documentation under PHIPA and our clinical consent process. Clinical images are not used for marketing or any other purpose without your separate, explicit written consent. See the Privacy Policy, Part B, Section 6.

Reviews and testimonials. We may publish client reviews, ratings, and testimonials — for example on our websites or social media. If you submit a review, you consent to us displaying it, typically with the first name or initials you provide. You can ask us to remove a testimonial that identifies you at any time by contacting us.

Unopened retail products may be returned within 14 days of purchase. For hygiene reasons, opened or used products cannot be returned unless they are faulty. Faulty products are handled in accordance with the Consumer Protection Act, 2002 (Ontario). Nothing in this section limits any rights you have that cannot be waived under the Consumer Protection Act, 2002 (Ontario) or other applicable law.

Gift cards carry stored value and are treated like cash. No name is attached to a gift card, and it is not replaced if lost or stolen. Gift cards do not expire (consistent with Ontario law) and cannot be redeemed for cash. No purchase or inactivity fees apply, and you can check your remaining balance with us on request. Gift cards may be used toward our services and retail products at any of our locations unless stated otherwise at the time of purchase.

By opting in, you consent to receive text messages from us at the mobile number you provide. Texts are sent from the business number of the clinic or home-care program you deal with — each has its own number, listed in Part A, Section 2.

• Program and message types. We send appointment reminders and confirmations (related to your bookings) and, if you opt in, promotional messages (offers and news). Consent to promotional texts is optional and is not a condition of receiving any service.
• How you opt in. You can opt in when you book, by checking the SMS consent box, or by texting us first to start messaging.
• Message frequency varies depending on your appointments and any promotions.
• Cost. Message and data rates may apply.
• Opt out and help. Reply STOP to any of our texts at any time to stop texts from that number. Reply HELP for help, or contact the relevant clinic or our home-care program using the numbers in Section 2.
• Sender identification. Every promotional text identifies us as Clinical Wellness and Beauty (Phamily Enterprise), includes our contact information (519-389-6868; [email protected]), and includes an unsubscribe instruction (“Reply STOP to unsubscribe. Reply HELP for help”). Declining promotional texts does not affect appointment reminders and confirmations related to your bookings.
• Privacy. We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing purposes; consent to receive texts is not shared with anyone.

Your carrier is not liable for delayed or undelivered messages.

For clinical foot care delivered at home through our Grey Bruce Mobile Foot Care home-care program, you agree to provide safe and reasonable access to the location where the service will take place. We may reschedule or decline a home visit where the environment is unsafe or unsuitable for the service, or where required health information has not been provided. Sections 10, 11, and 12 apply to home visits.

All content on our websites and in our booking materials, and our names, logos, and branding — including the “Clinical Wellness and Beauty” clinic brands (Angelic, Aloha, Atlantis, Athena, Accent) and “Grey Bruce Mobile Foot Care” — are owned by us or used under licence. You may not copy, reproduce, or use them without our permission. Online booking on our website is provided through a third-party scheduling provider, which retains rights in its own software.

Our websites are provided for general information and to let you learn about and book our services.

• Content, prices, and availability shown online may change and are subject to confirmation at the time of booking or service.
• We work to keep our websites accurate and available, but we do not guarantee they will be error-free, uninterrupted, or free of harmful components, and we are not responsible for issues arising from your use of, or inability to use, the sites.
• You agree not to misuse our websites, interfere with their operation, or use them for any unlawful purpose.
• Our websites may link to third-party sites and services (for example, online booking, our home-care site, and social media). We are not responsible for the content or privacy practices of those third parties, and their own terms and privacy policies apply.
• When you book or message us, limited information (such as your name, contact details, and appointment information) is shared with our booking and messaging providers to deliver those services — see the Privacy Policy, Part B, Section 8.

Aesthetic and clinical services carry inherent risks that we manage through professional standards, disclosure, and oversight.

For aesthetic services, and to the extent permitted by law, we are not liable for outcomes arising from undisclosed health or allergy information, failure to follow aftercare instructions, or matters outside our reasonable control.

Nothing in these Terms limits or excludes: our duties under PHIPA; liability for negligence in providing clinical care; liability for deceptive, misleading, or unconscionable practices; any statutory warranty or non-waivable right under the Consumer Protection Act, 2002 (Ontario); or any other liability that cannot be limited or excluded under applicable law.

We are committed to providing our services and information in a way that respects the dignity and independence of people with disabilities, consistent with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you need information about our services or from our websites in an accessible format, or an accommodation to book or receive a service, please contact us at 519-389-6868 or [email protected] and we will work with you to meet your needs.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

We may update these Terms from time to time. The current version, with its effective date, will be posted on our website and applies from the date it is posted.

The specific company responsible for your location is available from us on request.